OUR RETURN POLICY:
DUE TO DAILY INVENTORY CHANGES, we do not facilitate exchanges. You may reorder your item at your leisure or wait until we have received your return and issued you store credit. WE DO NOT ISSUE REFUNDS.
Our policy lasts 10 days from the day you make your purchase. If 10 days have gone by, unfortunately we can not accept your return. Merchandise may be returned for STORE CREDIT ONLY. To be eligible for a return, your item(s) must be unwashed, unworn, free of any type of hair and in the same condition that you received it with tags attached. Please mail these back to our location in a package or bag, if returning shoes please return the box undamaged and do not place a shipping label or tape on the box.
NON-RETURNABLE ITEMS:
- Gift cards
- Sale / discounted items
- Accessories and Jewelry
- Candles and Beauty products
- Leather & Vodka bags
- Liberty Black Boots
- Bodysuits
STORE CREDIT
Once your return is received and inspected for acceptable conditions, then your refund will be processed to you as store credit. This will be emailed to you in the form of a gift card which will never expire and can be used toward any future purchase. Please allow 48 hours for store credit to be processed and emailed to you.
EXCHANGES
DUE TO DAILY INVENTORY CHANGES, we do not facilitate exchanges. You may reorder your item at your leisure or wait until we have received your return and issued you store credit. WE DO NOT ISSUE REFUNDS.
REFUNDS
We can only refund your purchase back to original payment if items are defective, damaged or in the case of an exchange as listed above. We are a small box store, doing the best we can to provide unique and good quality products for our customers. We will offer a refund if the product is damaged or we make a mistake regarding your order, all other returns will be issued as store credit.
DAMAGED ITEMS OR WRONG ORDERS
If you received the wrong item or a damaged item please call or email us for further assistance.
- Call: (432) 653-0181
- Email: gypsypearltx@yahoo.com
SHIPPING YOUR RETURN
You will be responsible for paying for your own shipping costs for returning your item. Original shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund. If you are shipping an item over $75, you should consider using a trackable shipping service and/or purchasing shipping insurance, as we can’t guarantee that we will receive your returned item. Shoes must be returned in their original box and placed in a second box to protect from further transport damage.
OTHER THINGS TO NOTE
- Please be aware we only process returns Monday-Friday.
- All items sent back to us that are ineligible for a return will be held until the customer pays another $6.95 shipping fee to have the item mailed back to them.
- Please be aware of our office hours when waiting for a response from our staff: 12-6pm CST Monday - Friday and 12-5pm CST Saturdays.
- Lost Packages: We will do all we can to help you find your lost package, but please understand once the package is in the hands of USPS Gypsy Pearl is not held responsible
- Please keep in mind we DO NOT COVER return shipping cost
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WE DO NOT HOLD ITEMS IN STORE. YOU MUST BUY THE ITEM IN-STORE OR ORDER ONLINE. YOU HAVE 48 HOURS TO PICK UP THE ITEMS OR IT WILL BE REFUNDED AND PLACED BACK IN STOCK. Please contact us if you need more time for emergency reasons.
