FAQ

Q: How do I return my order?

A: click here to start a return request 

 

Q: How long do I have to return my order?

A: 14 days from the day you purchased 

 

Q: Can I exchange my item?

A: If you want to exchange an item for a different size, you will need to place a new order online and then process a return of your original purchase. We have limited quantities of merchandise and can not guarantee we will have the item/size you want in stock. 

 

Q: Do you have cover the cost of return shipping? 

A: Unfortunately, we do not. The customer will be responsible for all costs of return shipping unless a mistake is made on our end. 

 

Q: “When will this item be restocked?”

A: We can’t always get the same items back in stock. We do our best to restock best seller and instant sell outs, but we can not guarantee restocks on each item. Make sure to check our instagram page for alerts on restocks!

 

Q: Who do you use to ship?

A: We use USPS to ship all packages. Once we drop off your item, and they process it, you will receive an email with a tracking number. You can then track your package via their website using that code. 

 

Q: When will my order ship? 

A: All orders are processed and shipped out within 24 hours of purchase. If you make a purchase after 3pm on Friday - Sunday your order will shipped out on Monday. 

 

Q: How long does shipping take?

A: After your order is processed it typically takes 2-4 business days for you to receive your package, dependent on your distance from us. 

 

Q: Do you ship outside of the US?

A: YES! We ship world wide.

 

Q: How much is international shipping?

A: $30 standard international shipping 

 

Q: Where is my package?

A: You can track your shipment using the tracking number you received via email at USPS.com 

 

Q: Can I purchase overnight or expedited shipping?

A: Unfortunately we can not offer overnight or expedited shipping. We are located in a small town and our local post office must send the packages out to a larger postal office first. 

 

Q: My item arrived defective, now what? 

A: please email us at support@gypsypearltx.com for further assistance 

 

Q: My order came incorrect, now what? 

A: please email us at support@gypsypearltx.com for further assistance 

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