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Return Policy

OUR RETURN POLICY:

Our policy lasts 14 days from the day you make your purchase. If 14 days have gone by, unfortunately we can not accept your return. Merchandise may be returned for STORE CREDIT ONLY. To be eligible for a return, your item(s) must be unwashed, unworn, and in the same condition that you received it with tags attached. To request a return you will need to fill out a return request form before you send your items back to us. You will soon receive an email notifying you of an approval or denial. If your request is approved, instructions on how to ship your product back to us will be included in the email. 

SUBMIT A RETURN REQUEST HERE

 

NON-RETURNABLE ITEMS: 

  • Gift cards  
  • Sale / discounted items 
  • Accessories and Jewelry 
  • Candles and Beauty products
  •  Leather & Vodka bags 
  • Liberty Black Boots

 

STORE CREDIT 

Once your return is received and inspected for acceptable conditions, then your refund will be processed to you as store credit. This will be emailed to you in the form of a gift card which will never expire and can be used toward any future purchase. Please allow 24 hours for store credit to be processed and emailed to you.

 

EXCHANGES 

Exchanges are very limited due to the fact our inventory sells out quickly. If you desire to exchange your item for a different size, please place a new order online for the correct size if we still have it available. This will ensure the item is not sold out by the time we receive you return. Please note we are unable to hold un-purchased product during the return shipping process. After you purchase the item in the correct size, you will need to submit a return request for the first order. Once we receive your item back to our shop we can refund to your original payment or give you store credit. 

 

REFUNDS

We can only refund your purchase back to original payment if items are defective, damaged or in the case of an exchange as listed above. We are a small box store, doing the best we can to provide unique and good quality products for our customers. We will offer a refund if the product is damaged or we make a mistake regarding your order, all other returns will be issued as store credit.

 

DAMAGED ITEMS OR WRONG ORDERS

If you received the wrong item or a damaged item please call or email us for further assistance.

  • Call: (432) 653-0181
  • Email: support@gypsypearltx.com

 

SHIPPING YOUR RETURN

After you submit a return form, if your request is approved you will be emailed instructions for shipping your items back to us. You will be responsible for paying for your own shipping costs for returning your item. Original shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund. If you are shipping an item over $75, you should consider using a trackable shipping service and/or purchasing shipping insurance, as we can’t guarantee that we will receive your returned item. Shoes must be returned in their original box and placed in a second box to protect from further transport damage. 

 

OTHER THINGS TO NOTE

  • Please be aware we only process returns Monday-Friday. 
  • All items sent back to us that are ineligible for a return will be held until the customer pays another $6.95 shipping fee to have the item mailed back to them. 
  • Please be aware of our office hours when waiting for a response from our staff: 12-6pm CST Monday - Friday and 12-5pm CST Saturdays. 
  • Lost Packages: We will do all we can to help you find your lost package, but please understand once the package is in the hands of USPS Gypsy Pearl is not held responsible
  • Please keep in mind we DO NOT COVER return shipping cost 
  • Allow 48 hours for approval of return request
  • If your request was denied, kindly email us with any further questions 
     

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